Yes, shipping is free everywhere in Malaysia.

If you’re in Klang Valley, we can deliver to you on Saturdays.

Yes, you’ll have to be home for the delivery.

We accept the following payment options:

Once you take your mattress out of the box, it will expand and be ready to sleep on within minutes.

No, we believe trying a mattress for 5-10 minutes in a showroom is not enough to tell if a mattress suits you or not. On the bright side, we are glad to offer a 99-night trial for you to try the mattress at home. If you don’t love it, you can return it for a full refund.

We offer a 99-night trial period. If you’re not sold by night 99, you can return your product, even if you’ve used it. You get a full refund.

The return pick up is free in West Malaysia. For East Malaysia, we’ll get you to ship the product back to our nearest return warehouse (Selangor).

Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.

We made it our mission to help Malaysians sleep better and we understand it takes time to feel the difference the John can make. With our risk-free trial and return policy, you can test out a brand new John mattress in the comfort of your own home, pressure-free.

We know that you probably had been sleeping on another mattress every night for the past few years and your body will need some time to adjust to a new mattress. From the day the mattress arrives at your door, you have up to 99 days to play, sleep and dream on the John mattress. Take your time to note down how your sleep improves along the way and decide if John is the one for you.

Within the trial, if you don’t absolutely love the John mattress, you can ship it back for a full refund. In West Malaysia, we will even arrange your return pick up for free!

We recommend spending at least 30 days with the John mattress because you probably had been sleeping on another mattress every night for the past few years and your body will need time to adjust to your new John mattress. That’s why we offer an extended trial of 99 days for you to test out the John mattress in the comfort of your own home.

No, you don’t need to keep the box! We use large industrial machines to compress and pack our mattresses, so they won’t go back into their original package. Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.

You can initiate the return with our customer service team at support@johnmattress.com. Please provide us your full name, order number and product.

Your refund will be issued within 5-7 business days after we have received the returned mattress.

All of our returned products are either recycled, or donated to those in need through our charity partners.

The John Mattress is made in Malaysia of a modern, proprietary polyurethane foam. It is engineered in-house for better breathability, bounciness and pressure-point relief.

No, the John Mattress is engineered to keep you cool and comfortable. We don’t use memory foam or latex, typical mattress material that gets warm. Instead, our unique foam features open-cell structure that increases ventilation for a cooler sleep.

Nope! The John Mattress is designed to be non-flip. If you sleep alone on one side of the bed or have a significant weight differential with your sleep partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

Our industry-leading foam technology makes our foam ten-times more durable than regular foams and it is rigorously tested to ensure longer-lasting comfort and support. As a foam-based mattress, the John Mattress will require a firm, flat surface for proper support underneath. We also recommend rotating the mattress every 6 months for even wear.

The John Mattress has been rigorously tested and free from all the nasty chemicals which can be found in other mattresses. There are no heavy metals (such as lead or mercury), it is made without phthalates and without the use of ozone-depleters.

No, flame retardants may contain dangerous chemicals that are harmful to health.

Yes, the John Mattress is treated with dust mite repellent that strengthen protection against dust mites.

We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.

The Single John Mattress weighs 18 KG.
The Super Single John Mattress weighs 20 KG.
The Queen John Mattress weighs 30 KG.
The King John Mattress weighs 35 KG.

We’re happy to help check on your refund! Please reach out to our customer support team at [email protected] with your order number on hand.

As long as your sheets are compatible with the height of the John mattress, they will absolutely fit!
The John Mattress is 9″ or 23CM tall.

You can start snoozing right away! Once your sheets are on, you’re good to go! Just make sure your mattress is facing right-side-up before putting your sheets on.

Yes, it comes with a 10 years limited warranty. Please check our Mattress Warranty here.

You can start snoozing right away! Once your sheets are on, you’re good to go! Just make sure your mattress is facing right-side-up before putting your sheets on.